Family Partner EOP

Website MHMR Tarrant

Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.


I) Job Purpose

The position of Family Partner is a direct-care position with the expectation that a percentage of employee work time is spent face-to-face with the primary care givers/families of individuals served in the Early Onset Program. Early Onset is a coordinated specialty care program that works with youth, young adults and their families as they are experiencing their first episode of psychosis. Family Partners are individuals who have lived experience parenting a child or family member with mental health needs. The family partner has experience in navigating the community systems and mental health services with their loved one. An ideal candidate for the Family Partner Position will possess knowledge of one or more of the following community systems and services in Tarrant County, including school systems, clinics/hospitals, juvenile justice systems, and other community resources. The Family Partner’s personal experience is crucial to building rapport and developing a trusting relationship with the families. The Family Partner is there to provide encouragement, hope, assistance, guidance, and understanding that aids in recovery of individual and family. They ensure each family is heard and individual needs are being addressed and met. Services include conducting support groups, participating in the family team monthly meetings, giving one-on-one support, conducting face-to-face guidance meetings, and helping families navigate systems including independent school districts, mental health systems, juvenile justice systems. CPS, and other community resource centers. By working with the caregivers/families the family partner is directly impacting the youth/young adult’s resiliency and recovery. The family partner is providing the services in the community.  Providing services in the community entails travel (often in the FAMILY PARTNER’s own vehicle) and work throughout Tarrant County, in a variety of neighborhood and home conditions.

II) Essential Functions

A) Supervision and Certification
1) Family Partner will successfully complete the Family Partner Certification within 1 year from hire date. If the Family Partner Certification Trainings is not available within 1 year, Family Partner must meet all criteria to complete certification for when it does become available.
2) Family Partner will maintain certification as Family Partner.
3) Family Partner will participate in at least once monthly supervision with designated supervisor.
(i) Keep all individual professional development supervision appointments each month.
(ii) Attend all family partner training as required/assigned.
(iii) Uphold ethical guidelines and professional standards
(iv) Be prepared to discuss family cases and workload
(v) Implement supervisor directives in a timely manner
4) Complete all assigned trainings
(i)  Standard:
(a) No Relias training is 60 days or more overdue at any time.
(b) Family partner always maintains supervision requirements.
B) Family Partners are evaluated routinely and as needed based on the following expectations beginning 90 days after hire date
1) Contact assigned individuals within 3 business days after caseload assignment is made.
(A) Standard: Contacts/attempts to contact within 3 business days are documented in the assigned individuals’ charts 100% of the time.
2) Spend most of the time of working hours face-to-face with the families served by MHMR Tarrant Early Onset Program.
(A) Standard:
(i) Each month, FAMILY PARTNER’s direct/face-to-facetime with individuals served is no lower than 50% of hours worked.
(a) FAMILY PARTNER services provided are direct/face-to-face at least 50% of the time.
3) Provide billable services based on professional role.
(A) Standard:
(i) FAMILY PARTNER face-to-face services provided are billable at least 75% of the time.

4) Complete documentation of services provided on a daily basis and turn in all documentation within 24 hours or 5pm the next business day.
(A) Standard:
(i) All progress notes or any other documentation is to be completed within 24 hours of service.
5) Utilize Collaborative Documentation when providing services to the family.
6) Attend and participate in family team meetings
7) Attend and participate in Recovery team meetings
(A) Standard:
(i) FAMILY PARTNER obtains prior approval from his or her Team Lead or Program Manager for every Recovery Team Meeting not attended.
8) Maintain timekeeping and travel records on a daily basis, ensuring Family Partner records are turned in and approved before the close of each pay period or as requested by supervisor.
(A) Standard:
(i) FAMILY PARTNER has no more than two missed punches (clock-in or clock-out) in the timekeeping system in any given pay period.
(ii) FAMILY PARTNER will notify his or her supervisor immediately if a missed punch occurs.
9) Complete additional duties as assigned.

C) Serves as a valued member of the Early Onset: First Episode Psychosis Team
1) Attends recovery team meetings, obtains approval from practice manager/supervisor for any meetings that need to be missed.
2) Attends Monthly team meetings with each family served.
3) Provides support and advocates for families to assist in engagement, empowerment, self-advocacy, and wellness as they actively participate in the family’s recovery process.
4) Assist families in making informed decisions that drive families toward wellness and recovery.
5) Educates staff on family partner services and family perspectives.

D) Serves as liaison with inter and intra-agency programs.
1) Has decision-making authority representing the division and/or MHMR Tarrant when involved in program planning, policy development, intra-agency and/or interagency coordination of service programs.
2) Interacts and collaborates with other departments, both internal and external, to this division and MHMR Tarrant agency.
3) Maintains and fosters positive, cooperative relationships and communication between Youth Center Behavioral Health staff and inter/intra-agency programs.
4) Ensures that program is accessible for referrals to Youth Center Behavioral Health services. Serves as liaison for continuity of care and resolving coordination/referral matters.
5) Seeks opportunities to participate in inter/intra-agency groups that enhance programs and services.
6) Assists Program Director in developing resources and resolving barriers to service provision.
7) Advises Program Director and/or appropriate agency Administrator within 24 hours of special client issues, significant barriers, and adverse events in the community likely to affect program services in accordance with agency policies and procedures.
8) Responds to requests for information, client complaints, and/or staff complaints within 48 hours and in accordance with agency policies and procedures.
9) Attends agency meetings as requested.
10) Reports client deaths and unusual incidents to Program Director and Risk Management consistent with agency policies and procedures.
E) Completes and maintains all required training.
1) Will complete all agency-required training within 60 days of hire.
2) Will complete all required MHMR Tarrant training and maintain current training status.
3) Will complete all required program-specified training and maintain current training status.
4) Will complete training updates as specified under agency procedures and maintain current status.
5) Will obtain prior authorization from Program Director for special training at least two (2) weeks in advance.

F) Exhibits a willingness to assume additional duties.
1) Seeks the guidance of Program Manager or appointed expert prior to beginning an unfamiliar assignment.
2) Perform other related job duties or responsibilities as requested or required, whether or not specifically mentioned in the job description
G) Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community.  We Provide Access to Services.  We Link People to Resources.  We Empower People.”
Perform other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

MHMR Tarrant Standards, Policies, and Procedures
Contracts and grants for funded programs
Texas Department of Labor Regulations
Texas Department of State Health Services (DSHS)
Texas Laws Related to Mental Health and Intellectual Disabilities
Texas Department of Assistive and Rehabilitative Services
Texas Department of Family and Protective Services Standards
DSHS Certified Family Partner Standards
Texas Administrative Code
Commission on Accreditation of Rehabilitation Facilities (CARF) Standards
National Committee for Quality Assurance (NCQA) Standards
Home and Community-based Services (HCS) Guidelines
Medicaid Rehabilitative Services Rules/Regulations
Third Party Payer Requirements and Procedures
Life Safety Codes
Emergency Preparedness and All Hazard Plan including: Agency, Local, State, and Federal
Community Standards

IV) Internal & External Customer Service

Have a willingness to learn and understand criminal justice issues
Must be familiar with community and agency stakeholders
Ability to prioritize multiple duties and to make sound decisions regarding the changing of priorities
Ability to establish and maintain effective relationships with individuals and community-based organizations.
Knowledge of trauma and substance abuse.
Ability to work as a member of a multidisciplinary team.
Working knowledge of the functions of federal, state, and local resources in order to make effective referrals.
Ability to accept direction and make constructive use of professional supervision.
Skills in helping families write measurable goals and objectives.
Ability to develop knowledge of major classes of medications and related side effects.
Possess effective organizational, communication, and time management skills; be self-directed, motivated and able to work autonomously. Ability to work independently, organize work and to prioritize client and workload demands.
Knowledge of MHMRTC Community Standards and payer requirements for services.
Knowledge of standards applicable to division and program including (see Ill) Knowledge of Laws, Regulations and Policies/Procedures), ability to interpret the standards, and implementing standards.
Demonstrated skill in developing productive relationships with clients, family members, service providers, and professional peers and subordinates.
Ability to recognize obvious and subtle barriers and coordination issues between service systems.
Ability to cope with and assist others in coping with stress and frustration and to be flexible in meeting organizational work load demands.
Articulates clearly and concisely both in verbal and written modes.
Ability to evaluate client and organizational risk in emergency situations and to coordinate intervention with local authorities


A) This position requires frequent travel to agency program sites.
B) This position requires occasional overnight state-wide travel.
C) This position requires travel in personal and agency vehicles.
Job Requirements:
Required Education:

High School Diploma/GED

Defined Education:


Years Experience:

One (1) year experience

Defined Experience:

Personal experience raising a child or family member with a mental health diagnosis and navigating the child-service system and community mental health system.




Supervisory Experience:

Valid Texas driver’s license with an acceptable driving record.

Must provide license (if applicable) and official documentation of all educational attainment i.e. Transcript/Degree/Certificate

Within 1 year of hire date obtain Family Partner Certification and maintain certification biannually by completing CEU’s provided in Tarrant County when available.

Pre-employment tests including drug and TB screening.

Lifting Requirements:
15 pounds

Our Benefits:

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Annual tuition reimbursement program

• Student Loan Forgiveness

• Professional development programs and training

• And more…..

Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits

For more information, click here.

Additional Information
*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters”). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website
Internal Details
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Template used for this Requisition:
 Family Partner EOP
Number of Openings:
Number of Hires:
Reason For Opening:
 Replacement Hire
 Long, Billie M 106982 termination ef 6/11/2021
Exact Budget Salary (This may not be indicative of the pay rate)
Target Fill Date:
 4-Behavioral Health MH
 4100 MH-Intensive Services
 4446 CSC Early Onset
Preferred Availability
There are no timeframes associated.
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