SOAR Lead & Outreach Coordinator

Are you passionate about ending homelessness with the assistance of data-informed problem-solving? Do you use critical thinking skills to analyze various outcome and system frameworks? If so, you may be a great fit for our SOAR Lead & Outreach Coordinator position!

*Please note, lived expertise in homelessness or housing insecurity may be substituted for educational requirements with demonstrated experience in the field and skill set.

To apply for this position, please submit your cover letter and résumé to [email protected] with the subject line as the “SOAR Lead & Outreach Coordinator.”

Position Summary:
The SOAR Lead position is instrumental in overseeing and coordinating community
programs and services to address homelessness and housing instability in San
Antonio/Bexar County. This position aligns the work of community partners to
ensure effective coordination of Coordinated Entry, SOAR (SSI/SSDI Outreach,
Access, & Recovery), Street Outreach Initiatives, Housing Navigation, and policy and
procedure development. SOAR Lead & Coordinator works closely with partner
organizations, government agencies, and community stakeholders to streamline
access to housing and supportive services for individuals experiencing and at risk of
homelessness.
This job might be for you if you are:
• Someone who thrives in a mission-driven, collaborative, transparent, flexible,
and inclusive environment.
• Someone passionate about systems change and/or ending homelessness with
the assistance of data-informed problem-solving.
• A critical thinker who can structure and analyze various outcome and system
frameworks.
• A team-oriented person with an enthusiasm for learning.
• Someone who enjoys leading collaborative problem-solving efforts.
• A strong relationship manager who can maneuver successfully in a fast-paced
environment with competing priorities.
Essential Duties and Responsibilities:
• Serve as Local SOAR lead liaison by participating in national training and
information sharing to ensure local alignment with national goals and
objectives and becoming a SOAR subject matter expert.

• Collaborate with community providers and local Social Security Administration
(SSA) and Department of Disability Services (DDS) contacts to plan,
implement, and support local SOAR initiatives.
• Oversite and ongoing development of the coordinated SOAR & Housing
Navigation Community program, including referrals and community case
management, ensuring timely and accurate submission of SSI/SSDI
applications and/or streamlining of services for eligible clients.
• Establish relationships with all San Antonio and Bexar County SOAR providers.
• Foster partnerships with local government agencies, emergency shelters,
healthcare providers, and other relevant organizations to strengthen the
support network for clients.
• As SOAR Lead, meet with community SOAR case managers to support and
monitor their case management efforts.
• Develop and implement bi-weekly SOAR & Navigation partner meetings to
ensure coordination, case conferencing, support, training, and resource
sharing.
• In collaboration with community partners, develop and implement strategies
to improve the effectiveness of Homelink, the local Coordinated Entry System,
particularly through Street Outreach and Emergency Shelter coordination.
• Review and update Homelink policies to ensure compliance with local and
federal regulations and best practices.
• Ensure compliance with HUD CE Standards and provide the data/project
information needed for an annual evaluation.
• Ongoing monitoring of performance data, in coordination with the Data &
Performance Analyst, on a monthly and quarterly basis.
• All other duties as assigned.
Education and Experience:
• Bachelor’s degree in social sciences, statistics, human services, public
administration, or relevant field required. Lived expertise in homelessness or
housing insecurity may be substituted for educational requirements with
demonstrated experience in the field and skill set. A Master’s degree or intent to
pursue a related field is preferred.

Education and Experience:
• Bachelor’s degree in social sciences, statistics, human services, public
administration, or relevant field required. Lived expertise in homelessness or
housing insecurity may be substituted for educational requirements with
demonstrated experience in the field and skill set. A Master’s degree or intent to
pursue a related field is preferred.

• Two (2) – five (5) years of experience in continuous quality improvement,
human service administration, outcome measurement, program monitoring and
evaluation, and/or applied statistics required.
Knowledge, Skills, and Abilities:
• Proficiency with the standard Microsoft Office Suite, with intermediate skills in
Outlook, Word, PowerPoint, and Excel, is required
• Advanced project and time management skills.
• Experience with federal grants, Continuum of Care (CoC) policies and practices,
or systems change is highly desirable.
• SOAR Certification and experience is highly desirable.
• Knowledge of SOAR and homeless service coordination best practices is
preferred.
• Knowledge of the local homeless response system or HUD Housing programs is
preferred.
• Excellent interpersonal and communication skills.
• Proficiency in data management and reporting.
• Data input and reporting experience within a Homeless Management
Information System or relational database (HMIS) is preferred.
• Ability to lead a diverse group of stakeholders and willingness to continuously
develop facilitation skills.
• Strong time and project management skills and the ability to multi-task,
prioritize, and exercise sound judgment in a fast-paced environment.
• Competency in problem-solving and critical/strategic thinking to develop
creative solutions to complex problems. Ability and desire to investigate issues.
• Develop and maintain harmonious relationships with key stakeholders to ensure
positive and productive program outcomes for clients and partner agencies.
• Excellent writing skills for updating and editing policies.
• Commitment to CTH’s mission and values.

Position Details:
The SOAR Lead and Coordinator is a regular, full-time, non-exempt, benefits-eligible
position. The annual salary starts at $49,500, with a preferred start date of March 4th,
2024. Close to Home staff can work remotely, but regular in-person meetings are
required. The first month of employment is generally office-based to assist with
Close to Home

4100 E. Piedras, Suite 105 | San Antonio, TX 78228 | 210.876.0720 | www.closetohomesa.org
onboarding. Close to Home’s main office is located at 4100 E. Piedras, Suite 105, San
Antonio, TX 78228.