Peer Services Manager

GENERAL SUMMARY
Under administrative direction, is responsible for management/leadership of Peer Services programs to include program development, consumer retention and program growth, supervision of staff, development and monitoring of budget, timely and accurate data collection, and program outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

· Leads, manages, and supervises all Peer Services programs and staff to include interviewing, selection, reference checking, training, coaching, and timekeeping.
· Develops and manages assigned unit budget.
· Contributes to the goals of positive Peer program outcomes and program growth/efficiencies affecting financial performance.
· Manages quality assurance checks and quality audits, both internal and external.
· Performs oversight, coordination, and monitoring of Peer Services to include associated contracts for the program.
· Develops appropriate rules, regulations, policies, and procedures.
· Ensures documentation meets data verification standards and /or contract requirements.
· Performs other related duties as required.

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience
· Master’s degree in Human Services or related field from an accredited university, and,
· Five (5) years of experience working in a Peer Services program.
· Five (5) years in direct staff oversight and/or management of recovery programs/social services.
· All education requirements must be met to successfully obtain one of the required licensures/certifications below.

Licenses or Certifications
· Meets licensure requirements for Qualified Credentialed Counselor (QCC); or,
· Meets licensure requirements for the Licensed Practitioner of the Healing Arts (LPHA); or,
· Meets the licensure requirements for the Qualified Mental Health Professional – Community Services (QMHP-CS); or,
· Meets the licensure requirements for the Qualified Peer Supervisor (QPS).
· Within 90 days of hire date: Must successfully complete training on Peer Specialist Services and the recovery model from a Certified Training Entity.
· Within 90 days of hire date: Must successfully complete peer supervisor training from a Certified Training Entity.

Other Requirements
· Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business.
· Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies.
· Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
· Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
· NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
· NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

PREFERRED QUALIFICATIONS
· Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.
· Previous experience working in a Peer Services program.

SUPERVISION
· Work requires supervising and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed.