Senior Director of Recovery Support Services

Website Santa Maria Hostel

Position Summary: Under limited supervision, the Senior Director of Recovery Support Services
(RSS) is responsible for providing leadership to the Recovery Support Services team and serves as a
vital member of the SMH Leadership Team. The RSS Director promotes the vision and principles of
recovery-oriented systems of care, both internally and externally, helping promote systems change
where all individuals have the opportunity to thrive and reach their full potential in recovery. The RSS
Director oversees RSS operations, including policies and procedures, operational goals, reporting
requirements, regulatory compliance and supervision of the staff in the program. This person performs
a variety of tasks, including the hiring of and leading and directing the work of RSS staff. The RSS
Director is responsible for the overall supervision of recovery support programs and services and is
directly responsible for the required reporting, documentation and financial accountability, supervising
Peer Recovery Support Specialists/Recovery Coaches and other relevant staff.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Responsibilities include the four domains: Advocacy, Ethical Responsibilities, Mentoring/Education
and Recovery Wellness Support.
 Communicates the vision and mission of Santa Maria to staff every day.
 Fosters positive and strong organizational culture that will value recovery-oriented principles
and an integrated recovery-oriented system of care, and that will value trauma informed and
resiliency based care, accountability, collaboration and help attract and retain a successful and
committed staff.
 Acts as an effective spokesperson for Santa Maria on issues impacting the recovery support
services program, ROSC and SMH participants to promote community education and
awareness, reduce stigma, and foster systems change. Actively participates in system change
to further recovery-oriented principles and ensure equitable access to services and supports
for individuals in recovery.
 Recruits, screens and supervises Recovery Coaches/RSPS, peer volunteers and other direct
reports. Ensures coaches meet competencies/experience outlined in contract SOW and SMH
P and P and are aligned with recovery-oriented values and principles. Provides initial
orientation and ongoing training and staff coaching in alignment with contract SOW, SMH P
and P and ROSC principles to ensure staff competencies and growth, including training in MI,
Trauma Informed Care, Matching participant’s intensity of need to services, Boundaries and
Ethics, Confidentiality, Recovery Coach roles, How to effectively respond to complaints,
Caseload Management, HHSC Data Entry, Navigating Community Resources, Mutual Aid
Recovery Groups and Faith-Based Organizations.
 Enhances the performance of Coaches and other staff through effective leadership, coaching,
and definition of expectation; facilitates and strengthens the ability of staff to problem solve
and develop skills. Supervises them in their areas of work and provides supportive feedback.
Supports Recovery Coaches and Peer Volunteers regarding their sustained recovery,
professional development, and self-care.
 Ensures Recovery Coaches have necessary tools/support to perform their jobs, including cell
phones, laptops, mileage reimbursement, flexible hours, access to barrier buster fund.
 Provides technical assistance to other SMH departments concerning integration of RSS and
recovery-informed care, including ensuring provision of training to new hires during orientation
on RSS principles and ongoing continuing education.
 Develops strong and effective relationships with outside funders and community partners

2Senior Director Recovery Support Services
 Sustains relationships and works effectively with current and potential funders, participants,
community partners, and other stakeholders.
 Establishes and maintains working linkages through Memorandums of Understanding (MOUs)
with a resource network of community and social service agencies serving or having an
interest in the target population. Maintains copies of the signed MOUs on file for review.
 Provides support and structure for the Peer Advisory Council.
 Partners with CEO, other program managers and stakeholders to manage and update Santa
Maria’s strategic plan, develop the Quality Management Plan, and to actively lead/engage
program evaluation and quality improvement activities.
 Works with staff and CEO to manage expense and meet RSS’s operation targets.
 Delegates the appropriate level of decision making responsibilities and ensure appropriate
quality management systems are in place.
 Develops and maintains written policies and procedures for employees and volunteers who
work directly or indirectly with participants, family members and supportive allies.
 Maintains current written policies and procedures on file and available for review by HHSC.
 Ensures safety of all participants and that policies and procedures address participant safety
and that all activities with participants, family members, and supportive allies are conducted in
a respectful, non-threatening, non-judgmental, and confidential manner.
 Ensures that policies and procedures are consistent with recovery processes and aligned with
a recovery orientation.
 Ensures the program is compliant with all standards, regulations, and guidelines around
recovery support.
 Ensures new staff is orientated to their positions.
 Ensures the completion and execution of job duties by all direct-report staff.
 Ensures the work environment culture and structure encourages staff to be the most effective
and productive in their work.
 Ensures that weekend hours are available and emergency support is available after-hours via
telephone support by peers. Confirms that telephone support information is posted at all
building entrances.
 Maintains documentation of continuing education units (CEUs) on employees and volunteers
in their personnel files and available for HHSC review.
 Maintains current written job descriptions for employee and volunteer positions in their
personnel files and available for HHSC review.
 Maintains all documents that require participant, staff or volunteer signature in the individual’s
physical record for HHSC.
 Ensures compliance with all applicable confidentiality regulations regarding residents and staff.
 Ensures compliance of SMH standards of conduct, ethics, abuse, neglect and exploitation of
residents and SMH conflict of interest policy.
 Ensures quality management reports and HHSC reports are completed timely and accurately.
 Ensures that all participant surveys are available in both English and Spanish formats and
other languages as determined by the needs of the population being served.
 Retains all participant surveys on file for HHSC review.
 Implements a process for participants that assesses their strengths, challenges, and goals –
not just their substance abuse history, in multiple life domains.
 Implements a strengths-based assessment process for the participant to identify resources
and goals across multiple life domains that are best suited for the participant.
 Implements recovery-oriented practices such as motivational interviewing.
 Works with staff and volunteers to shift from traditional hierarchical models of treatment to a
collaborative partnership-consultant based approach.
 Ensures participants have access to a diverse menu of recovery supports and services from
which to select based upon their identified needs, goals and preferences.

3Senior Director Recovery Support Services
 Develops policies for post-treatment monitoring, continuing support and early intervention.
 Reports information fairly, professionally, and accurately when providing recovery services,
documenting services and contacts, and when communicating with other professionals, HHSC
and community-based organizations.
 Recognizes importance of self-care and in collaboration with supervisor, takes time to engage
in relevant self-care activities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Competencies: To perform the job successfully, an individual should demonstrate the following:
Adaptability – Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change, delays,
or unexpected events.
Communications – Expresses ideas and thoughts verbally. Expresses ideas and thoughts in
written form. Exhibits good listening and comprehension. Keeps others adequately informed.
Selects and uses appropriate communication methods. Able to establish empathy, focus on and
reinforce positive strengths and behaviors, and employ a trauma-informed and resiliency based
approach. Ability to work effectively with diverse populations and cultural backgrounds.
Conflict Resolution – Encourages open communications. Confronts difficult situations. Maintains
objectivity. Keeps emotions under control. Uses negotiation skills to resolve conflict.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service; Responds to requests for service
and assistance; Meets commitments. Open attitude towards multiple paths to recovery.
Dependability – Follows instructions, responds to management direction; Takes responsibility for
own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with
integrity and ethically; Upholds organizational values.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional topics.

Bachelor's degree (B.A.) from four-year college or university in business or health-related field; or
three (3) years’ directly related experience and/or training; or equivalent combination of education and
experience. Requires previous experience in recovery and crisis intervention and knowledge of
substance use and ethical standards. Knowledge of target population, recovery-oriented principles
and systems of care, substance use, mental health, and ethical standards required. Previous
management experience.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions,
and procedure manuals. Ability to write routine reports and correspondence. Ability to speak
effectively before groups of customers or employees of organization.
Math Ability:

4Senior Director Recovery Support Services
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete variables in standardized
Computer Skills:
Basic working knowledge of Microsoft Office (Word, Excel, Outlook and Internet Explorer) required.
Experience working with CMBHS.
Certificates and Licenses:
Requires completion of the following: Recovery Support Peer Specialist (RSPS) certification, PRSS or
equivalent. RSPS Supervisor status or ability to achieve within three months of hire. Maintains CPR,
PMAB and First Aid certifications.
Training as required by contract SOW and SMH p/p includes: MI, Trauma Informed Care; Ethics and
Boundaries; Confidentiality; CLAS Standards; Enhancing Cultural Competency; The Art of Facilitation;
First Aid/CPR; MH First Aid; Abuse/Neglect; PIAB; Community Resources; Overdose Prevention; and
Suicide Prevention; Matching participant’s intensity of need and dose of service.
Ongoing support, recovery-oriented training and opportunities to discuss issues/strategies and field
observation feedback. Continuing education and professional leadership development opportunities.
Cell phone, laptop, travel reimbursement, flexible work schedule, barrier buster fund access,
opportunities for self-care.
Approval Requirements:
Position requires approval from Texas Department of Criminal Justice (TDCJ) to work in TDCJ-funded
programs, if applicable. Must have at least one year of recovery lived experience as required by the
Dept. of State and Health Services. Must currently be in a recovery support group/active in personal
plan of recovery.
Supervisory Responsibilities:
This position has direct supervisory responsibilities for directing the work activities and schedules of
RSS staff and Women’s Recovery Community Center and Residence at Paschall. To create a
stimulating environment that challenges the peer specialist to promote Recovery-Oriented practices
and information that helps them in their role, SMH provides strong supervision to staff. This requires
using strength-based feedback, setting professional goals, and promoting continuing education. The
RSS Supervisor provides supervision, oversight, and training in the four domains of Recovery Support
Services: Mentoring/Education, Advocacy, Recovery Wellness, and Ethics.
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Requires flexible hours and travel.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be made

5Senior Director Recovery Support Services
to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The
employee is frequently required to sit and use hands to finger, handle or feel. The employee is
occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel,
crouch or crawl; and taste or smell. The employee will frequently lift or move up to 10 pounds and
occasionally need to lift or move up to 50 pounds. Specific vision requirements include: close vision,
distance vision, peripheral vision, depth perception and the ability to adjust focus.

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