Certified Family Partner – 100443

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.  We are an agency committed to quality gender-responsive, trauma-informed care to families experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Family Partner is a parent of a family in recovery who has been trained to effectively share their lived experience and recovery story to help and support other families with their recovery. They provide flexible, community based services that are designed to promote the empowerment, recovery, and community integration of families who have severe mental health challenges by facilitating opportunities for families receiving service to direct their own recovery and advocacy process, by teaching and supporting the acquisition and utilization of skills needed to facilitate the family’s recovery, promoting the knowledge of available service options and choices and the utilization of natural resources in the community, and helping facilitate the development of a sense of wellness and self-worth.

The Family Partner performs a range of tasks through family and group sessions to assist consumers in their own recovery process. They are responsible for working with adults and families in treatment in a manner that is trauma-informed and responsive to needs, culture, gender, and military status. The Family Partner is responsible for collaborating with families and team in the development of a person-centered recovery plan/family centered recovery plan aimed at helping every family and family achieve their goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

Applies general knowledge of Recovery services to complete small projects or conduct a series of tasks with a limited degree of supervision.
Works with families in service to identify, develop, and access support to increase their success in community integration and community inclusion.
Supports and teaches recovery and recovery tools and models personal responsibility, self-advocacy, and hopefulness.
Facilitates the family’s self-review of progress upon each encounter.
In partnership with each participant assess their hopes, strengths, accomplishments, and challenges in order to achieve his/her stated goals.
In partnership with each participant develops the recovery plan and his/her support system to support him/her in becoming self-sufficient
Supports participants in the self-management of critical or crisis situations.
Supports participants in coordinating with or in choosing his/her significant and relevant support to arrange services or resources to achieve his/her goals.
Outreach to families that have missed appointments with the goal to engage in treatment.
Assists the family in preparation and recording of the peer support recovery plan, encounter notes, and other documents that verify service delivery using person-first language, in a timely manner according to established quality and regulatory standards.
Continues to engage new families into services, assisting and navigating services.
Capability training to model, coach, support and advocate with participants.
Escorts participants when necessary and ensures participants safety when participating in events, visits, and other interactions.
Provides linkage to other services within Metrocare.
Transport families as needed: Current good driving record and maintaining good driving record.

COMPETENCIES:

Strong interpersonal and engagement skills
Strong organizational and time-management skills
Ability to problem solve, exercise good judgment, and make sound decisions.
Ability to support the agency’s mission and demonstrate sensitivity to cultural diversity and workplace.
Ability to juggle multiple projects with accuracy.
Attending family advocate/ Peer support meeting as required by manager.
Exceptional customer service skills, over the phone and in person, with families in service and internal/external partners

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

The qualifiers listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Required: GED or high school equivalent
  Required: Parent of a child who accessed mental health/substance use services.
• Preferred: Bilingual
• Preferred: Active Certified Family Partner certification but can consider candidates pursuing certification within one year.
  Preferred: The ideal candidate will have at least 5 years of active involvement in familial recovery.

DRIVING REQUIRED:  Yes

MATHEMATICAL SKILLS:

Basic math skills required.

REASONING ABILITY:

Ability to apply common sense understanding to carry out duties.
Ability to remain organized and prioritize work assignments based on urgency and client needs.
Ability to correctly identify client needs and assist in acquiring services accordingly.
Ability to give and receive any corrective feedback.

COMPUTER SKILLS:

Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
Certification as a Certified Family Partner within 1 year of employment.